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Business Owners: Prevent a Colossal Mistake With These Simple Actions

The recent Equifax security breach has been making headlines due to the scope and potential consequences of leaked data of 145.5 million affected people. Yet, your company can learn a lesson from this recent catastrophe. One of the early finds regarding the Equifax situation was that it was caused, in large part, by someone in the company failing to patch a bug in software that sat there, waiting to be exploited, for two months. If you run a business with sensitive consumer data, you should learn a lesson from this incident.

Person using laptopYou, as a business owner, may not be dealing with 145 million customer accounts, but you, like us, rely upon keeping your customers’ information secure and private. This is why you need the peace of mind of regular maintenance.

Keep Your Systems Updated:

Equifax admitted its lack of security updates left a wide open hole for information to be stolen. “Upon discovering  a vulnerability in the Apache Struts web application framework as the initial attack vector, Equifax patched the affected web application before bringing it back online,” read a statement. However, the vulnerability was discovered in March, and Equifax’ systems were breached in May.

For a small business, be sure to keep your operating system up to date. If you’re running Windows, be sure to keep the version up to date as well. Microsoft has ended support for Windows Vista and earlier, with only limited support for Windows 7, which is incompatible with some modern chips and software. If you are able to, moving to Windows 10 will keep things completely up to date and at the same pace across all of your machines.

If you run a Mac, you too should keep your systems updated as, despite clichés, Macs are not insulated from vulnerabilities.

Keep Strong Security:

In addition to keeping things up to date, it’s important to keep running strong security applications. We help our customers navigate through the options out there. Some sound too good to be true, and often are. Still, some, like CCleaner, that we do continue to recommend, have also been subject to exploits just this year. It makes the case that having strong security and protections on multiple levels is important.

Keep Regular Backups:

Should your system or protections come under threat, it is vital to keep regular backups of your valuable data. We can help you set up backups and choose which backup options fit your needs and budget. There are varieties within types of backup options and differences between PC and Mac. Let us help you out whether you choose an external drive, the cloud, or a combination of options.

Keep Your Computers Running Smoothly:

Finally, do not underestimate the need to keep your computers tuned up and running smoothly. Most computers in regular use will begin to see normal wear and tear long before problems arise that we can notice. Having scheduled computer maintenance for your business can keep things running smoothly and last longer, saving you time and money.

For a free phone consultation with no obligation to contract service, call us! 212-682-6878 or 718-459-9477

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With this malware, your data is gone forever. Prevent it!

Image via Kaspersky Lab

It seems like every other week these days, the news carries mentions of ransomware or malware unleashed to hold unsuspecting people and businesses’ information for, as the name indicates, ransom. It is a lucrative and growing form of theft, with a surge of 167 times more ransomware in 2016 than in 2015. Yet, this week, what was first thought to be the latest ransomware attack was something intended to be much worse.

The havoc caused this week by the infection known as Petya/ExPetr acted like ransomware at first look –it would pop up and lock data behind a fake screen demanding money for a code to unlock the data and break the encryption. However, there were holes in the way it operated, and experts quickly realized after analysis that the codes customers had paid for were useless. This malware attack wasn’t to ransom data –it was to destroy it. The alleged unlock codes were just random characters that failed to decrypt anything. It wasn’t spread to make anyone money. Experts are calling it a “wiper”.  Data on infected systems is lost forever.

The list of infected people and businesses grew rapidly, but security firms also jumped right into action.  There are ways to catch a potential infection and stop it.

We’ve long been advocates of staying on top of security and protecting your data. Maintenance is one of the many services we provide, and we understand that losing access to everything on your computer or even an entire office network, could be a devastating and costly process to address. That is the case even when the data that has been encrypted or infected can be cleaned up and restored. In the case of this latest round, that data is simply lost, the extent of which is unknown just yet.

Imagine if your data was suddenly lost forever. We’re often able to recover data due to drive failure, erasure, or common malware infection, but this is worse.

And it’s preventable! Be proactive and save yourself the trouble by contacting us. We’ll set up options to meet your needs, from data backups, top of the line anti-malware and virus protection, to regular maintenance.

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Legal Decisions May Lead to Better Computer Repair Options

As a local computer repair business, we rely on earning our customers’ trust and word of mouth through delivering high quality work. However, as an independent service company repairing both Apple computers and PCs across all brands, we do business in a market that has seen pushback from companies intended to preserve their services and accessories as the only way to fix your devices. However, 11 states, including New York, have bills known as “Right to Repair” (New York’s official bill is called the Fair Repair Act) which, if passed, allow for independent businesses (like us) to repair devices and obtain parts and official documentation more easily.

Requires manufacturers of digital electronic parts to offer for sale diagnostic and repair information in the same manner as such manufacturer provides such diagnostic and repair information to such manufacturer’s repair channel

In other words, this legislation is aimed at expanding consumer choice and letting independent businesses offer a fuller range of options for customers.

A decision by the U.S. Supreme Court on May 30th also gives hope for changes. In the decision, passed 7-1, the printer company Lexmark lost its case against a small printer ink business, Impression, that was selling refilled ink cartridges at lower cost. The Court decided that once a consumer purchases a device, that consumer doesn’t have to be beholden to one single manufacturer for official supplies or repair. It is of note that Lexmark is one of the companies—including Apple, Verizon, and Toyota—actively lobbying against Right to Repair in New York. It remains to be seen just what effect the Court decision has on consumer options, but as a repair business responsible for fixing many computers over our 35 year history, we welcome more options through which to continue delivering high quality service and options.