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Legal Decisions May Lead to Better Computer Repair Options

As a local computer repair business, we rely on earning our customers’ trust and word of mouth through delivering high quality work. However, as an independent service company repairing both Apple computers and PCs across all brands, we do business in a market that has seen pushback from companies intended to preserve their services and accessories as the only way to fix your devices. However, 11 states, including New York, have bills known as “Right to Repair” (New York’s official bill is called the Fair Repair Act) which, if passed, allow for independent businesses (like us) to repair devices and obtain parts and official documentation more easily.

Requires manufacturers of digital electronic parts to offer for sale diagnostic and repair information in the same manner as such manufacturer provides such diagnostic and repair information to such manufacturer’s repair channel

In other words, this legislation is aimed at expanding consumer choice and letting independent businesses offer a fuller range of options for customers.

A decision by the U.S. Supreme Court on May 30th also gives hope for changes. In the decision, passed 7-1, the printer company Lexmark lost its case against a small printer ink business, Impression, that was selling refilled ink cartridges at lower cost. The Court decided that once a consumer purchases a device, that consumer doesn’t have to be beholden to one single manufacturer for official supplies or repair. It is of note that Lexmark is one of the companies—including Apple, Verizon, and Toyota—actively lobbying against Right to Repair in New York. It remains to be seen just what effect the Court decision has on consumer options, but as a repair business responsible for fixing many computers over our 35 year history, we welcome more options through which to continue delivering high quality service and options.

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Beware: This OSX Malware Will Steal Your Private Information

(Image: MalwareBytes)

There’s a new malware attack seriously infecting computers and stealing data, but the most surprising part of it might be that the targets are Mac computers running OSX. While Apple has taken measures to prevent attacks from the malware, known as OSX.Dok, some users may have already allowed it to live on their machines. OSX.Dok will continuously infect the computer it is installed on every time the computer reboots.

OSX.Dok is unique in that it has been called “the first major scale malware to target OS X users via a coordinated email phishing campaign” by Check Point . It’s true that malware and phishing attacks like this are usually more apt to snare PC users, but this one is one you should pay attention to. Do not click or download any strange attachment or files, and be on the lookout for a .zip file called Dokument.zip.

If you’re infected, you may find fullscreen, but fake messages being displayed that there are OSX updates to be installed, and it requests your password. Do not enter any information if you see one of these screens appear.

Doing so would give the malware administrative privileges, install it on your system, and then be able to steal your data. It could also potentially steal any saved passwords, financial information, or any other sensitive or personal information on your computer.

Mac OS may often be safer from phishing and malware attacks, but this shows that it is definitely not impossible to infect one. Although this attack seems to primarily target European users, with global reach, email could have sent this anywhere.

Apple’s response has been to revoke the privileges of a certificate that has been potentially hijacked to serve as an agent facilitating this malware, so it will likely now be rejected if you aren’t careful and it finds its way to your inbox. If you are infected, contact a trusted computer repair professional, who will be able to remove this malicious software and restore your computer to working order quickly.

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Drive Crash? Do You Have a Backup? Tips on Backing Up Your Data

Prevent data loss with regular backups.

Nothing makes us sadder than when drives crash and people lose their important data. Data recovery is often possible, but it can take time and expertise, and be quite expensive. The good thing is that data loss can be prevented.

Don’t let data loss happen to you!  We can help you with both data recovery and creating backups. Here are some tips for you – our Six Dos and Don’ts of backing up your data:


Do: Make sure to create backups regularly. An outdated backup is better than losing all of your data, but by keeping a regular backup schedule, you will go a long way toward always having your data when you need it. Set a reminder on your calendar to keep things updated if they are not automatically scheduled.

Don’t: Although backing up data is possible to do on another section of your computer, we advise that when performing backups, you do them off of the system you are backing up. If the hard drive or the system should crash or fail, there goes your data. Having the backups on an external drive or in the cloud can save you time and money, as well as your data.

Do: Always make sure you have effective virus and malware protection installed.
It’s possible for a backup to back up malware in some circumstances. We have had customers reinfect their system through a backup saved on their computer that had also saved the virus that had made their systems unresponsive in the first place. Malware can also infect external and image backups, but this is less common. However, we can help you make safe backups and show you how to protect your data, as well as update your backup files.

Don’t: If you need your computer’s programs and settings backed up, don’t count on a data backup. Generally, backups are only going to save your data, but cannot save your computer’s programs and settings. For this, we can help you make an image backup of your hard drive. This snapshot of your drive can be used to restore programs and settings. Don’t forget to update your backups of any type, however.

Do: Consider all of your options when you need to back up your data. Whether you want to back up just files to a standard external drive, start backing up data to the cloud and have it accessible from any internet connection, or try a mix of services, we’re happy to discuss options and help you make the right decision for your needs, budget, and preferences.

Don’t: Don’t forget to back up! Whether it’s done manually, automatically, or on a schedule, regularly backing up your data will go a long way toward giving some peace of mind. Let us help you get things started.