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Your phone rings.  A polite gentleman with a foreign accent is on the other side of the receiver. He knows your name, and tells you he works for Microsoft’s tech support.  He also tells you your computer is infected with a virus, and that he is calling to help you with that.  Hung up! This is a scam designed to gain access to your credit card and your own computer. A scam that caught thousands of customers off  guard and cost them an average of $875.00.

How does it work? After calling you offering their help to get rid of the virus in your computer, or any other made up problems, they’ll ask you for your credit card number, ATM card number or to install software that would grant them access to your computer.

The Australian Communications and Media Authority, along with the US Federal Trade Commission and the Canadian Radio-television and Telecommunications Commission collaborated to share key intelligence about the operations of the Microsoft imposters.  This turned out to be the most common computer hacking scam reported last year.

How do I prevent this? Remember that no legitimate company will call you with specific details about your computer if you don’t have one of their registered products. And even then, they won’t call you offering computer support

Don’t talk to them. Don’t go to any website or type anything into a computer, install any software or follow any other instruction from someone who calls out of the blue. Use up-to-date versions of your operating system and application software, including security updates. This will make it harder for anyone trying to scam you to gain access to you your computer and personal information. Make sure security updates are installed regularly, and use a strong password. Change it on a regular basis.  Make sure the firewall is turned on and that antivirus software is installed and up to date as well. Taking the caller’s information and passing it down to the authorities is also very important to help prevent future scams.

If you suspect you are a victim, PcMac Express can help you fix this problem. Contact Us Today!