Remote Support Services
Remote Support for Mac or PC
A surprising number of computer problems and user needs can be addressed remotely. You don’t have to bring your machine in for service, and you don’t have to wait for a technician to visit. We can help you immediately, wherever you are, whenever you need help, and do so with great cost efficiency.
How it works
Upon your authorization, we connect to your computer via our remote repair connection program. We often connect with you on the phone as well, so you can ask questions, provide additional information, and learn tips that will help you avoid trouble in the future. You can watch the technician perform tasks right on your monitor and see everything that is done. At the end of the session, we remove the repair connection software and cannot reconnect or gain access to your computer unless your reauthorize and reinstall the program.
Security and Privacy
Everything we do is fully transparent, letting you monitor our work and control what files and folders we can open. You authorize and control our access and can halt the session any time.
Some examples of how we can help
Fix computer errors Upgrade and tune up your system
Remove spyware and viruses Install and optimize new software
Back up data Email help
Training, advice and demos
What You Need
Nothing more than a high speed internet (Cable or DSL) connection
Benefits of Secure Remote Support:
You are never too far from world-class service. We can help you wherever you are anywhere you can find an Internet connection.
We can help you almost any time of day or night, even weekends and holidays.
Help is fast and results are immediate—you don’t have to wait for a technician to show up or make a lengthy trip to our facility.
Without the cost of a service call, high quality help is highly affordable.
Our state-of-the-art systems protect your privacy, ensure security and keep you in total control.