Legal Decisions May Lead to Better Computer Repair Options

As a local computer repair business, we rely on earning our customers’ trust and word of mouth through delivering high quality work. However, as an independent service company repairing both Apple computers and PCs across all brands, we do business in a market that has seen pushback from companies intended to preserve their services and accessories as the only way to fix your devices. However, 11 states, including New York, have bills known as “Right to Repair” (New York’s official bill is called the Fair Repair Act) which, if passed, allow for independent businesses (like us) to repair devices and obtain parts and official documentation more easily.

Requires manufacturers of digital electronic parts to offer for sale diagnostic and repair information in the same manner as such manufacturer provides such diagnostic and repair information to such manufacturer’s repair channel

In other words, this legislation is aimed at expanding consumer choice and letting independent businesses offer a fuller range of options for customers.

A decision by the U.S. Supreme Court on May 30th also gives hope for changes. In the decision, passed 7-1, the printer company Lexmark lost its case against a small printer ink business, Impression, that was selling refilled ink cartridges at lower cost. The Court decided that once a consumer purchases a device, that consumer doesn’t have to be beholden to one single manufacturer for official supplies or repair. It is of note that Lexmark is one of the companies—including Apple, Verizon, and Toyota—actively lobbying against Right to Repair in New York. It remains to be seen just what effect the Court decision has on consumer options, but as a repair business responsible for fixing many computers over our 35 year history, we welcome more options through which to continue delivering high quality service and options.

Frying is for Eggs, Not Computers – Overheating, Prevention, and You

A customer’s fried video card with some of the dust still remaining.

We’ve had a few customers come to us with similar situations recently. Their computers were showing signs of slowdown, sometimes sluggishness, and occasionally, their systems were in a bit more trouble than that– computers that wouldn’t turn on or were experiencing sudden shutdowns.
We opened up one case and found a ton of dust inside (see photos with this post – and this was after initial dusting). The dust combined with a lack of air circulation to go and fry the video card. Too much heat inside your computer is going to lead to problems eventually. There is a limited amount of space in the case, so making sure the fans have room to circulate the air and cool your system is important. So, too, is regular cleaning and maintenance. Dusting your computer helps it run better in the long run. Investing in a couple of cans of compressed air to dust out the fans now and then is the least you can do.

In another case, a customer who used his laptop for gaming came to us with slow computer problems. The games he enjoyed playing were rather resource intensive, and many laptops not specified for gaming purposes might chug when trying to play them. Gaming on laptops is possible, but again, heating can be a real danger when it comes to running programs that demand a lot from your system. After cleaning out this customer’s computer and performance testing everything with games and programs running, temperatures were mostly within a workable range. We suggested that the customer buy a cooling pad for laptops. Not only do cooling pads help reduce temperatures, they tend to elevate a laptop a little bit, which makes it easier for air to circulate out of the vents and below the computer. By not resting the laptop on a desk or table itself, the air can get out and disperse, letting the additional fans help prevent issues. What’s more, they begin at under $20, so it can be an affordable way to keep your hardware healthy if you use your laptop for gaming or other intensive work, like video editing.

Keeping an eye on the temperature during all your most common activities on your computer will help too, because it will give you an idea of what is normal for each demand you place on your system and alert you if excessive heat starts to become a pattern. This can help you notice heating occur before it causes any obvious problems. If you can investigate the cause and find out how to stop overheating early enough, it might spare your system repairs later.

Of course, you can invest in regular computer maintenance from a shop you trust to keep things running smoothly. We are happy to provide maintenance services for all computer models. Call us for a free, no obligation phone consultation.

What to Do & What to Expect From Liquid Spills on Your Computer

water damage computer repair
Liquid spills – we fix the damage! What to do if you spill water on your computer? Coffee spill on keyboard? Let us help.

These days, our computers are our constant companions, and we find ourselves on our machines while going about many activities. Though it’s advisable to keep all liquids away from computers, the truth is that life these days often has us working on something with our coffee right next to us or a water bottle nearby. Many a modern office or co-working space features open places, laptops, charging outlets all around and the perks of free beverages. All of these pose a danger to the inner workings of your computer.

First, here are some tips for you if you spill anything on your computer.
1. Turn off the power immediately. Unplug it.
2. Turn the computer over and allow it to air dry, up to a few days.
3. Try to turn it on and see if it is working.

Liquid spills are a common reason for computer repair these days. We repair liquid spill damage for PC or Mac.  We have noticed the number of spills on MacBooks in particular growing in recent years. We specialize in Apple computer repair at less than the cost of Apple. In the last week alone, we completed several of these repairs. Some were ready for customer pickup within 24 hours.

If you are in need of repair, call us! We will give you a free phone consultation and assess your situation. Give us the model and year of your computer and we can price out parts and the cost of a repair. If your spill is minor, it’s possible to get away with just a logic board/motherboard replacement, but if it’s a bit more extensive, we would need to also replace your keyboard. All costs will be given to you upfront before we begin repairs. Of course, you can always drop off your computer at one of our two convenient locations where we will have our certified techs diagnose the extent of the damage and what is needed.

Yes, We All Hate this Heat Wave…

(Prevent your Computer from Overheating)

Just the same way it happens to all of us, when a heat wave hits, it is very hard (if not impossible) for your computer to function properly.

Overheating will not only make a computer slower, but it could also damage the integral parts of what makes it work, possibly destroying or shortening the lifespan of the hardware. But this is not the worse part. When this happens you are in danger or losing all your data!

It is recommended that a computer’s temperature is never over 154°F. And even if you can’t be that accurate, sticking your hand over the computer’s ventilation system or case will give you an idea.

To prevent overheating, the first thing you should do is to keep your computer clean (view our previews posting on the matter).
Also you should try to avoid hot neighbors, meaning that a computer should never be close to the heater or a fireplace. Keep it rather in a place where temperature is as low as possible and air flows.

Now, if it’s already too late and feeling it with your hand can’t seem to do it anymore, the real way to check the temperature is as follows.

You should first restart your computer, and on the boot screen, you should have an option to press a key (often Delete) to enter the BIOS. Once you enter Setup, navigate the BIOS menu using the on-screen instructions. You should be able to find a menu that deals with the computer’s hardware monitors and CPU. There should be a field that lists your CPU temperature.

There are too some tools that would allow you to do the same without restarting your computer. But unfortunately those can only read certain sensors, so you’ll have to make sure your hardware is supported. Some of those could be the cross-platform GKrellM (Windows/Mac/Linux), RealTemp, CoreTemp and SpeedFan.

If you don’t feel comfortable with any of these methods, or you find that the temperature is too high, it might be time to get professional help.

Give us a call! At PcMac Express we are pro’s and know what to do to keep you and your computer chilled and happy!