As a local computer repair business, we rely on earning our customers’ trust and word of mouth through delivering high quality work. However, as an independent service company repairing both Apple computers and PCs across all brands, we do business in a market that has seen pushback from companies intended to preserve their services and accessories as the only way to fix your devices. However, 11 states, including New York, have bills known as “Right to Repair” (New York’s official bill is called the Fair Repair Act) which, if passed, allow for independent businesses (like us) to repair devices and obtain parts and official documentation more easily.
Requires manufacturers of digital electronic parts to offer for sale diagnostic and repair information in the same manner as such manufacturer provides such diagnostic and repair information to such manufacturer’s repair channel
In other words, this legislation is aimed at expanding consumer choice and letting independent businesses offer a fuller range of options for customers.
A decision by the U.S. Supreme Court on May 30th also gives hope for changes. In the decision, passed 7-1, the printer company Lexmark lost its case against a small printer ink business, Impression, that was selling refilled ink cartridges at lower cost. The Court decided that once a consumer purchases a device, that consumer doesn’t have to be beholden to one single manufacturer for official supplies or repair. It is of note that Lexmark is one of the companies—including Apple, Verizon, and Toyota—actively lobbying against Right to Repair in New York. It remains to be seen just what effect the Court decision has on consumer options, but as a repair business responsible for fixing many computers over our 35 year history, we welcome more options through which to continue delivering high quality service and options.